Terms & Conditions

These terms and conditions (“Terms”, “Agreement”) are an agreement between goodlocal inc (“goodlocal inc”, “us”, “we” or “our”) and you (“User”, “you” or “your”). This Agreement sets forth the general terms and conditions of your use of the goodlocal.ca website and any of its products or services (collectively, “Website” or “Services”). BY ACCESSING OR USING THE WEBSITE OR SERVICES YOU AGREE TO BE BOUND BY THESE TERMS.

1. Accounts and membership

If you create an account on the Website, you are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account and any other actions taken in connection with it. We may, but have no obligation to, monitor and review new accounts before you may sign in and use our Services. Providing false contact information of any kind may result in the termination of your account. You must immediately notify us of any unauthorized uses of your account or any other breaches of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions. We may suspend, disable, or delete your account (or any part thereof) without notice if we determine that you have violated any provision of this Agreement or that your conduct or content is fraudulent, abusive, illegal, or could damage our reputation and goodwill. If we delete your account for the foregoing reasons, you may not re-register for our Services and we will have no liability to you or any third party as a result. We may block your email address and Internet protocol address to prevent further registration.

2. User content

We do not own any data, information or material (“Content”) that you submit on the Website in the course of using the Services. You shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership or right to use of all submitted Content. We may monitor and review Content on the Website submitted or created using our Services by you. Unless specifically permitted by you, your use of the Website does not grant us the license to use, reproduce, adapt, modify, publish or distribute the Content created by you or stored in your user account for commercial, marketing or any similar purpose. But you grant us permission to access, copy, distribute, store, transmit, reformat, display and perform the Content of your user account solely as required for the purpose of providing the Services to you. Without limiting any of those representations or warranties, we have the right, though not the obligation, to, in our own sole discretion, refuse or remove any Content that, in our reasonable opinion, violates any of our policies or is in any way harmful or objectionable.

3. Billing and payments

Unless otherwise specified, all prices on the Website are displayed in Canadian dollars and we reserve the right to change prices at any time.

You shall pay all fees or charges to your account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

Please see our Returns and Refund Policy here: https://goodlocal.ca/return-policy/ and our Delivery Policy here: https://goodlocal.ca/delivery-and-pickup-policy/  for further information.  

4. GoodLocal Gift Card Terms and Conditions

Use of any GoodLocal Gift Cards constitutes acceptance of these additional terms and conditions (“Gift Card Terms”):

  • Gift Cards may only be used for making purchases online at goodlocal.ca. 
  • Gift Cards are not refundable.
  • Gift Cards may not be redeemed for cash or used to purchase any other Gift Cards.
  • For any purchase that exceeds the value of a Gift Card, the balance owed must be paid with one additional form of payment.
  • Sales tax is applicable to items purchased with a Gift Card.
  • Delivery of a Gift Card to an incorrect but deliverable email address as provided by the purchaser is the responsibility of the purchaser.
  • Gift Cards have no service fees and no expiration dates.
  • Refunds on purchases made with Gift Cards will be applied to a Gift Card.
  • We are not responsible for lost or stolen Gift Cards. However, if your Gift Card is lost or stolen, and you have proof of purchase, we will issue a replacement, for use on goodlocal.ca only, for the remaining balance shown on our records at the point of replacement card issuance.
  • Gift Cards received in error including an error on the amount issued are subject to cancellation.
  • No change will be given for any unused balance unless required by law.
  • To verify the remaining balance on a Gift Card or eGift Card, click here to check online: https://goodlocal.ca/gift-card/. 
  • If you need assistance, please contact us at info@goodlocal.ca. Your Gift Card number is required for all inquiries.
  • We reserve the right to change these Gift Card Terms from time to time at our discretion.
  • To the extent that there are any inconsistencies between applicable laws and these Gift Card Terms, applicable laws will govern.

5. Accuracy of information

Occasionally there may be information on the Website that contains typographical errors, inaccuracies or omissions that may relate to availability, promotions and offers. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Website or on any related Service is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information on the Website including, without limitation, pricing information, except as required by law. No specified update or refresh date applied on the Website should be taken to indicate that all information on the Website or on any related Service has been modified or updated.

6. Third-party services

If you decide to enable, access or use third-party services, be advised that your access and use of such other services are governed solely by the terms and conditions of such other services, and we do not endorse, are not responsible or liable for, and make no representations as to any aspect of such other services, including, without limitation, their content or the manner in which they handle data (including your data) or any interaction between you and the provider of such other services. You irrevocably waive any claim against goodlocal inc with respect to such other services. goodlocal inc is not liable for any damage or loss caused or alleged to be caused by or in connection with your enablement, access or use of any such other services, or your reliance on the privacy practices, data security processes or other policies of such other services. You may be required to register for or log into such other services on their respective websites. By enabling any other services, you are expressly permitting goodlocal inc to disclose your data as necessary to facilitate the use or enablement of such other service.

7. Backups

We perform regular backups of the Website and Content and will do our best to ensure completeness and accuracy of these backups. In the event of the hardware failure or data loss we will attempt to restore backups automatically to minimize the impact and downtime. 

8. Advertisements

During use of the Website, you may enter into correspondence with or participate in promotions of advertisers or sponsors showing their goods or services through the Website. Any such activity, and any terms, conditions, warranties or representations associated with such activity, is solely between you and the applicable third-party. We shall have no liability, obligation or responsibility for any such correspondence, purchase or promotion between you and any such third-party.

9. Links to other websites

Although this Website may link to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein. Some of the links on the Website may be “affiliate links”. This means if you click on the link and purchase an item, goodlocal inc will receive an affiliate commission. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their websites. We do not assume any responsibility or liability for the actions, products, services, and content of any other third-parties. You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site websites is at your own risk.

10. Privacy 

By agreeing to these Terms and using the Services or accessing the Website, you are also agreeing to our Privacy Policy located at https://goodlocal.ca/privacy-policy/. Please review the Privacy Policy carefully before using the Services.

11. Prohibited uses

In addition to other terms as set forth in the Agreement, you are prohibited from using the Website or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet; or (l) to sell, resell, reproduce, duplicate, copy or use for any commercial purposes any portion of the Services or Website. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses. IN SUCH EVENT, WE SHALL HAVE NO LIABILITY TO YOU OR ANY THIRD PARTY FOR YOUR FAILURE TO COMPLY WITH THE TERMS OR ANY LOSSES OR DAMAGES THAT MAY RESULT FROM YOUR USE OF THE SERVICES, NOR FOR ANY INTERRUPTION OR TERMINATION OF YOUR ACCESS OR USE OF THE WEBSITE OR SERVICES. In addition, you acknowledge that we will cooperate fully with investigations of violations of systems or network security at the Website, including without limitation cooperating with law enforcement authorities in investigating suspected criminal violations.

12. Intellectual property rights

This Agreement does not transfer to you any intellectual property owned by goodlocal inc or third-parties, and all rights, titles, and interests in and to such property will remain (as between the parties) solely with goodlocal inc. All trademarks, service marks, graphics and logos used in connection with our Website or Services, are trademarks or registered trademarks of goodlocal inc or goodlocal inc licensors. Other trademarks, service marks, graphics and logos used in connection with our Website or Services may be the trademarks of other third-parties. Your use of our Website and Services grants you no right or license to reproduce or otherwise use any goodlocal inc or third-party trademarks. Any unauthorized use of the materials appearing on the Website or Services may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

13. Disclaimer of warranty

You agree that your use of our Website or Services is solely at your own risk. You agree that such Services are provided on an “as is” and “as available” basis. We expressly disclaim all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement. We make no warranty that the Services will meet your requirements, or that the Services will be uninterrupted, timely, secure, or error-free; nor do we make any warranty as to the results that may be obtained from the use of the Services or as to the accuracy or reliability of any information obtained through the Services or that defects in the Services will be corrected. You understand and agree that any material and/or data downloaded or otherwise obtained through the use of Services is done at your own discretion and risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of such material and/or data. We make no warranty regarding any goods or services purchased or obtained through the Services or any transactions entered into through the Services. No advice or information, whether oral or written, obtained by you from us or through the Services shall create any warranty not expressly made herein.

14. Limitation of liability

To the fullest extent permitted by applicable law, in no event will goodlocal inc, its affiliates, officers, directors, employees, agents, suppliers or licensors be liable to any person for (a): any indirect, incidental, special, punitive, cover or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use of content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) however caused, under any theory of liability, including, without limitation, contract, tort, warranty, breach of statutory duty, negligence or otherwise, even if goodlocal inc has been advised as to the possibility of such damages or could have foreseen such damages. To the maximum extent permitted by applicable law, the aggregate liability of goodlocal inc and its affiliates, officers, employees, agents, suppliers and licensors, relating to the Services will be limited to an amount greater of one dollar or any amounts actually paid in cash by you to goodlocal inc for the prior one month period prior to the first event or occurrence giving rise to such liability. The limitations and exclusions also apply if this remedy does not fully compensate you for any losses or fails of its essential purpose.

15. Indemnification

You agree to indemnify and hold goodlocal inc and its affiliates, directors, officers, employees, and agents harmless from and against any liabilities, losses, damages or costs, including solicitor-client costs on a full indemnity basis, incurred in connection with or arising from any third-party allegations, claims, actions, disputes, or demands asserted against any of them as a result of or relating to your violation of these Terms, your Content, your use of the Website or Services, your violation of any third party right, including, without limitation, any intellectual property or privacy right, or any willful misconduct on your part. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses. This defense and indemnification obligation will survive these Terms and your use of the Website or Services.

16. International Use

Although the Website and Services may be accessible worldwide, we make no representation that materials on the Website or Services are appropriate or available for use in jurisdictions outside of the jurisdictions in which we provide the Services. Those who choose to access the Website or Services from other locations do so on their own initiative and are responsible for compliance with local laws. Any offer for any service, and/or information made in connection with the Services is void where prohibited. 

17. Severability and Waiver

All rights and restrictions contained in this Agreement may be exercised and shall be applicable and binding only to the extent that they do not violate any applicable laws and are intended to be limited to the extent necessary so that they will not render this Agreement illegal, invalid or unenforceable. If any provision or portion of any provision of this Agreement shall be held to be illegal, invalid or unenforceable by a court of competent jurisdiction, it is the intention of the parties that the remaining provisions or portions thereof shall constitute their agreement with respect to the subject matter hereof, and all such remaining provisions or portions thereof shall remain in full force and effect.

Any failure by us to enforce or exercise any provision of these Terms or related rights shall not constitute a waiver of that or any other right or provision.

18. Governing law and Dispute resolution

The formation, interpretation, and performance of this Agreement and any disputes arising out of it shall be governed by the substantive and procedural laws of Manitoba, Canada without regard to its rules on conflicts or choice of law and, to the extent applicable, the laws of Canada. The exclusive jurisdiction and venue for actions related to the subject matter hereof shall be the courts located in Manitoba, Canada, and you hereby submit to the personal jurisdiction of such courts. You hereby waive any right to a jury trial in any proceeding arising out of or related to this Agreement. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.

19. Assignment

You may not assign, resell, sub-license or otherwise transfer or delegate any of your rights or obligations hereunder, in whole or in part, without our prior written consent, which consent shall be at our own sole discretion and without obligation; any such assignment or transfer shall be null and void. We are free to assign any of our rights or obligations hereunder, in whole or in part, to any third-party as part of the sale of all or substantially all of its assets or stock or as part of a merger.

20. Changes and amendments

We reserve the right, in our sole discretion, to either modify or discontinue the Website or Services, including any of the related features, at any time with or without notice to you. We will not be liable to you or any third party should we exercise such right. Any new features that augment or enhance the then-current Website or Services shall also be subject to these Terms.

We reserve the right to modify this Agreement or its policies relating to the Website or Services at any time, effective upon posting of an updated version of this Agreement on the Website. When we do, we will revise the updated date at the bottom of this page. Continued use of the Website after any such changes shall constitute your consent to such changes.

21. Entire Agreement

Unless otherwise agreed, these Terms constitute the entire agreement and understanding between us concerning the subject matter of this Agreement and supersedes all prior agreements and understandings of the parties with respect to that subject matter. To the extent that anything in or associated with the Services or Website is in conflict or inconsistent with these Terms, these Terms shall take precedence. 

22. Acceptance of these terms

You acknowledge that you have read this Agreement and agree to all its terms and conditions. By using the Website or its Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to use or access the Website and its Services.

23. Contacting us

If you would like to contact us to understand more about this Agreement or wish to contact us concerning any matter relating to it, you may send an email to info@goodlocal.ca. 

This document was last updated on March 2 2021.