Things happen — sometimes you don’t like or no longer need something you ordered online. (We’ve been there.) We’d like to work with you to make sure you’re happy with all your GoodLocal purchases, so that you’ll come back and see us again soon. This Policy is about how we make it work for both you and our awesome local vendors.

First — please let us know within 7 days

If/when you receive something from us that you don’t want to keep:

  • Within 7 days of receiving it, send an email to letting us know that you plan to return it
  • Let us know your name, order number and which item you’ll be returning

Next — return the product within 14 days

Within 14 days of receiving the item, you can return it by dropping it off to


1041 Erin St.
R3G 2X1
Hours: Monday to Friday 11am to 5pm

Once we have the item back from you, we’ll issue the refund.

Fine Print

Okay, this print is regular-sized, but here are a couple of things we need to ask in order to make this work for our vendors:

  • Unused/unworn products (in original packaging) only, please
  • Non-perishable items only, please
  • Unsealed cosmetics are final sale.

Questions? Feel free to contact us!