Returns and Refunds Policy

The Goodlocal team works hard with our vendor partners to ensure that the items we offer at goodlocal.ca are in good condition, are adequately packaged, and are handled with care during storage and delivery.  Despite our efforts, things happen and we’re prepared for that.  

We want to ensure that if a customer is unsatisfied with any aspect of their goodlocal.ca experience, our team is able to resolve any issue with speed and professionalism.   This Policy is about how we make it easy and risk-free for our customers to shop with us, while ensuring that our vendors are paid in a timely fashion and are treated fairly.

 

Returns

  • If you are unsatisfied with the colour, size, quality, function, or condition of any item purchased at goodlocal.ca you are able to return your items for a full refund within the 14 day return period.  

  • We can only accept return requests on the following items: 

    • Unused/unworn products (in original packaging)

    • Non-perishable items only

    • Sealed cosmetics

 

Steps: 

 

  1. Send an email to info@goodlocal.ca within 10 days of your delivery/pick up date including the Order#, purchaser’s full name, payment method, and details on the item you are returning.

  2. On your goodlocal.ca account, go into your order and click on the item you wish to return– you will have the ability to “Request Refund” on any item you purchased.  This option disappears once the allotted return period has lapsed of 14 days.

  3. Please only fill in the quantity, and not the dollar amount. 

  4. Once you’ve requested the refund, please return the item to our office at 1041 Erin Street in Winnipeg, MB within 14 days of your delivery or pickup date.

  • Hours of Operation: 

    • Monday-Friday 10 AM – 5 PM 

    • Saturday 10 AM – 2 PM 

    • Sunday CLOSED 

  • After returning the item, you will receive your refund within 5-7 business days.

  • Please note that items purchased with gift cards will have their refund processed on a gift card, but must still be processed manually within the 14 day window.  Again, please mention it to us if your payment method was a gift card.

 

Refunds – Missing Items

We apologize if there is anything missing from your GoodLocal order.  If this is the case, please reach out to us so we can rectify this situation by following the steps below.   If we cannot get this missing item(s) to you,  we will make sure you are refunded for the item(s).  

 

Steps:

 

  1. Send an email to info@goodlocal.ca within 10 days of your delivery/pick up date including the Order#, purchaser’s full name, payment method, and details on the item(s).

  2. If we cannot get you this item, please go on your goodlocal.ca account, go into your order and click on the item you wish to return– you will have the ability to “Request Refund” on any item you purchased.  This option disappears once the allotted return period has lapsed of 14 days.

  3. Please only fill in the quantity, and not the dollar amount.

  4. On your goodlocal.ca account, go into your order and click on the item you are looking to get refunded– you will have the ability to “Request Refund” on any item you purchased.  

  • You will receive your refund within 5-7 business days.

    • Please note that items purchased with gift cards will have their refund processed on a gift card, but must still be processed manually within the 14 day window.  Again, please mention it to us if your payment method was a gift card.

  • The process is the same for items that arrive damaged but are not returnable items, such as perishable goods – but we do need a detailed description and picture to verify.

  • We will not be refunding delivery fees on orders

 

Exchanges

 

  • Due to the nature of our business, Goodlocal is not able to accept exchanges on products purchased at goodlocal.ca.  We encourage you to reach out to the vendor directly if you’d prefer to exchange the item rather than accepting a refund.  

  • If you received a different item than what was ordered, we will accommodate you if your chosen product is available in our warehouse.

  • If your delivery is missing an item that is ordered, please let us know as soon as possible via e-mail (info@goodlocal.ca). 

  •  If the item was missed and we have it in the warehouse, we’ll make it available for you to pick up at your chosen pickup location as soon as we can, or we can make other arrangements (such as sending it with your next weekly order).  

  • If we do not have the item, we will notify you and then you will request a refund on your dashboard.  

 

Questions? Feel free to contact us at info@goodlocal.ca!  Thank you for supporting Manitoba Businesses!