Delivery and Pickup Policy

 

Delivery Policy

  • Delivery is available Monday to Friday, excluding certain holidays.
  • Deliveries are made by 9 pm. We do not offer specific delivery windows at this time.
  • FAST Same Day Delivery or Pickup is available on select items Monday to Friday, excluding holidays. Order cutoff is 11 am. Pick up will be available after 1 pm. Please wait until you receive a pick-up notification email, then come down to pick up your order!
  • FAST Same Delivery is subject to an additional fee.
  • FAST Same Day Pickup is only available at GoodLocal 1041 Erin St.
  • GoodLocal will not deliver to a P.O. BOX address, common mailbox or any other form of address that is not a residential address where a package can be left safely without the risk of it being stolen or misplaced.
  • GoodLocal is only able to deliver within Winnipeg city limits and select zones outside the perimeter. However, we do have our Local Pick Up option for customers outside city limits and these select zones. Please see our pickup policy below.
  • GoodLocal delivers to these select zones outside the perimeter: Oak Bluff, Headingley, St. Norbert & East St. Paul.
  • If the delivery cannot be delivered safely as per the delivery driver’s discretion then that package will be returned to the GoodLocal warehouse at 1041 Erin St;  where the package may be picked up by the customer. Hours are listed below.
  • If the package cannot be picked up within 7 days then all non perishable items will be refunded and returned to the vendor, and any perishable items will not be refunded.
  • Please ensure your address, contact information and delivery notes are correct and available – our delivery drivers will be following these directions.  If you have entered in the wrong information please submit a request for help here or contact info@goodlocal.ca immediately.
  • GoodLocal does not deliver Ice Cream products. These items are only available for local pickup.

Orders with Liquor Items

  • Age Verification 18+ upon delivery or pickup.
  • The recipient of this order will be required to present valid government-issued photo ID to the courier at the time of delivery or pickup.
  • Name on this ID must match the name on the GoodLocal order.
  • If this, or any other condition in the GoodLocal Delivery Policy are not met, the order will not be delivered, and it will be subject to a fee of $10.

 

Pickup Policy

Where can I pick up my order?

Orders can be placed for local pickup at the following locations

GoodLocal Warehouse

1041 Erin St, RGX 2X1
Phone: (204) 779-0466

Pickup Hours:

  • Monday to Friday 10am – 5pm
  • Saturday CLOSED
  • Sunday CLOSED

GoodLocal Storefront

223 McDermot, R3B 0S2
Phone: (204) 298-9927

Pickup Hours:

  • Monday to Saturday 11am – 5pm
  • Sunday CLOSED

Green Carrot Osborne

132 Osborne St, R3L 1Y5
Phone: (204) 691-0771

Pickup Hours:

  • Monday to Friday 9am – 4pm
  • Saturday 10am – 4pm
  • Sunday 10am – 4pm

Green Carrot Corydon

11-2090 Corydon Ave, R3P 1V5
Phone: (204) 414-3401

Pickup Hours:

  • Monday to Friday 9am – 4pm
  • Saturday 10am – 4pm
  • Sunday 10am – 4pm

 

When will my order be ready for pickup?

Please wait until you receive a pick-up notification email, then come down to pick up your order!

 

What do I need to bring?

When you arrive, please have your ID and order number handy! If someone else is picking up your order, we’ll ask for the name on the order and the order number. Please ensure the person picking up the order has this information.

My pickup order has a liquor item. What do I need to bring?

Pick-up orders that include liquor items are only available for pick-up at GoodLocal at 1041 Erin St. When you arrive to pick up your order, we will require age 18+ verification to release the order.

How long will you hold my order?

We’ll hold your order for 7 days at the pickup location starting the day it’s ready for pickup. Orders that are not picked up during this timeframe will be moved back to GoodLocal at 1041 Erin St.

Orders are non refundable after 14 days from its original ready for pickup date.

Can I return a pickup order?

Online pickup orders can be returned. Check out our return policy for more information on refundable and non-refundable products.